Terms of service

Effective September 21, 2026. The booking flow states whether you are submitting a request without payment or paying through an available checkout.

Who we are

HopTire provides this site and the services described here. Contact support@hoptire.com with questions about these terms.

What we do

We take service requests, set the customer total for the stated scope, and arrange the job with a local partner. We are not the employer of the technician who performs the work; our role is the request, the price, and staying your point of contact, as described on How it works.

Requesting service and pricing

HopTire sets the customer total for the service scope shown at the final step. That total includes applicable taxes. HopTire absorbs provider price differences for that scope; we do not pass those differences on to you.

For a priced booking, you review the total and pay by card at the final step. Payment does not confirm an appointment. If we cannot fulfill a paid service request, we refund your payment.

If your selected package does not yet have a price, you can submit a request without a charge. We confirm the scope and price before you pay. A request confirmation is not a payment receipt or a confirmed appointment.

Before we order a replacement tire, we confirm the exact tire size, product, and fit with you. Flat repair remains subject to inspection. A change from repair to replacement requires your approval.

Requested dates and arrival windows are preferences, not guarantees. No service date or arrival window is guaranteed until HopTire confirms it.

The same-day fee shown at checkout does not guarantee same-day service. We retain that fee if a technician attends and inspects your tire on the requested day, even if the tire cannot be repaired. We refund the fee if no same-day visit takes place, including when you also selected future dates. A visit where work cannot be done safely is not charged. Any inspection charge must be disclosed and agreed before payment; an undisclosed inspection charge is not deducted from your refund.

HopTire SMS terms

Program and sender

These SMS terms apply if you choose to receive HopTire texts about your tire service request. Messages may include quotes, confirmations, scheduling, service updates, and replies to your questions. This program does not send marketing or promotional messages.

Optional consent

SMS consent is optional and is not a condition of purchase or of submitting a service request. You can decline SMS and use email for service questions and updates. Entering a mobile number or accepting these terms does not, by itself, give SMS consent. SMS requires a separate opt-in choice.

Frequency and rates

Message frequency varies with your request and your replies. Message and data rates may apply to messages sent or received. Ask your wireless provider about your plan. Text delivery depends on carrier registration and service availability. Consent does not guarantee delivery.

Stop messages

Reply STOP to a HopTire text to opt out. You may receive one final message confirming the opt-out. No further service texts will be sent unless you opt in again. Opting out of texts does not cancel your service request. Use the Contact page to change or cancel the request.

Help and contact

Reply HELP to a HopTire text for help. You can also email support@hoptire.com or use our Contact page. Use email if text messaging is unavailable or a text reply does not resolve your question. A text message does not confirm an appointment unless it expressly says that the appointment is confirmed.

Privacy

No mobile information, SMS opt-in data, or consent will be shared with third parties or affiliates for marketing or promotional purposes. We do not transfer your consent to local partners or other businesses for their own messaging programs. See the Privacy Policy for information about service data and providers that process messages on our behalf.

Cancellation

See Cancellation for the cancellation and refund policy.

Limits on what we can guarantee

We arrange the visit; we do not control every condition at your location. We are not liable for delays or inability to complete a visit caused by unsafe or inaccessible conditions at the service address, incorrect information provided in a request, or a provider's inability to complete work discovered only on site.

Changes to these terms

We may update this page as our service and payment capabilities change. The version in effect is the one posted at the time of your request.

Governing law

These terms are governed by the laws of the State of New York.

What we do not claim

We do not claim our own vans, employed technicians, certifications, insurance coverage of our own, a network of signed partners, customer reviews, or an operating history. We are a new company that arranges each job with a local partner.

Get my price

These terms apply to both request-only and payment-enabled submissions. Review the service scope and tax-inclusive total at the final step. The flow states whether payment is available. Your service date is not guaranteed until HopTire confirms it.

Sources

No external sources apply. These terms describe HopTire's current service and messaging rules.