Frequently asked questions

These are questions about us as a company and how the service works everywhere. Questions specific to a service scope, a tool, or a metro live on those pages instead.

How we work

Are you the technician who shows up? No. We take your request, confirm a price, and arrange the job with a local partner; we stay your single point of contact throughout. See How it works.

Do you have your own vans, staff, or fleet? No. We do not claim employees, vehicles, insurance, or certifications as our own; that would misrepresent how we operate today.

Pricing and payment

Is the price I see final? It is our price for the scope you entered, confirmed before you pay. If the job changes on site, we agree any change with you first; nothing is charged without your confirmation.

Can I pay through the site right now? Yes. Review your total at checkout and pay securely by card. We send your receipt after payment and confirm the visit time separately.

Coverage

Do you serve every city? Not yet. Check Locations for your metro's status; some metros are request-only while we confirm local supply.

Cancellation and changes

Can I cancel for free? Yes, before a provider is confirmed. See Cancellation for the window after confirmation.

What if I need to reschedule? Contact us before the appointment window and we will work out a new time.

Why book this way

• Your price online in minutes. No callback, no estimate visit, no waiting for someone to get back to you. Typically the quickest way to book this service.
• One all-in price before payment, with no hidden fees. Tires, fitting, the call-out, valve stems, TPMS reset and disposal are included in the total you review before payment. Of the national mobile tire services we read, only Tire Rack shows an installation figure up front, and its own cart says "Installation cost is not included in order total" (read 2026-09-20); the others quote after you contact them or reach checkout (read 2026-09-16 and 2026-09-17).
• One point of contact from your request to the finished job. We work with a local partner and answer for the result.
• Review your total before payment. We confirm your visit time separately.

Get my price

Have a question that is not here? Start a request or reach us on Contact; pricing is always confirmed before any payment.

Sources

• HopTire's current booking and payment policy: the total is shown before card payment, and the visit is confirmed separately.