Cancellation and refunds

For a priced booking you pay by card at the final step of the booking form. Paying does not by itself confirm an appointment: we confirm a provider after you pay. This page says what happens to that payment if you cancel or if the work cannot be done.

Before a provider is confirmed

You can cancel at any point before we confirm a provider for your visit. Nothing is owed at this stage, and any payment is refunded in full.

After a provider is confirmed

Once a provider is confirmed for your appointment, please give at least 24 hours notice before the scheduled visit. We do not charge a late-cancellation fee today: none is shown at checkout, and we never deduct a charge that was not disclosed before you paid. If we ever add one, it will be shown here and at checkout before payment.

If the provider cannot complete the visit

If a confirmed provider cannot make the appointment, we arrange another visit or refund the affected service. If a tire cannot be repaired after inspection, we do not charge for repair work that was not done. We retain an inspection charge only if its amount was disclosed and agreed before payment. The same-day fee remains charged if the technician attended and inspected that day. A visit where the technician cannot work safely is not charged.

Refunds

Refunds apply to payments received. Contact us with your booking reference so we can confirm the work completed and the amount due back. Approved refunds go to the original payment method. We send a refund confirmation; your bank determines when the credit appears. We do not charge for a repair that was not done. Any inspection charge and retained same-day fee are shown separately in the adjustment.

Rescheduling

Rescheduling is treated as a change to your existing request rather than a cancellation, as long as it is requested with the same notice described above.

Changes to this policy

We may update this page as our provider agreements and payment capabilities change. The version in effect is the one posted at the time of your request.

What we do not claim

We do not claim our own vans, employed technicians, certifications, insurance coverage of our own, a network of signed partners, customer reviews, or an operating history. We are a new company that arranges each job with a local partner.

Get my price

This policy applies to any request you submit. Your price is confirmed before any payment.

Sources

HopTire's current booking, payment and service-adjustment policy.